Thank you for choosing to purchase tickets from us. Please read our refund and return policy carefully before making your purchase.
As tickets provide admission to a specific event, we regret to inform you that we do not offer refunds or accept returns. Once you have completed your purchase, the sale is considered final, and tickets cannot be exchanged or refunded.
Due to the nature of the services offered, neither a Consumer nor an Entrepreneur with Consumer Rights has the statutory right to withdraw from the agreement within 14 days without giving a reason.
The exclusion applies because the agreement concerns participation in an event and related accommodation, leisure and other services provided on a specific date or within a specifically defined period.
The same exclusion may apply to separately purchased event-related services, including an extra night or transport, where the date or period of performance has been specified.
We understand that unforeseen circumstances may arise, preventing you from attending the event. In such cases, you have the option to resell your ticket to another interested individual. However, please note the following conditions:
We reserve the right to refuse participation to any individual we suspect may disrupt or negatively impact the experience of other attendees. This includes situations where there is reasonable suspicion that the individual may engage in behaviour that could potentially harm others' enjoyment of the event.
A Consumer or an Entrepreneur with Consumer Rights may submit a complaint if an order or service has not been performed, has been performed incorrectly, or does not comply with the agreement, the product description or these Terms and Conditions.
Complaints may be submitted by email to:
The complaint should include:
The Organiser may ask the customer to provide additional information reasonably necessary to review the complaint.
The Organiser will respond to a complaint submitted by a Consumer or an Entrepreneur with Consumer Rights within 14 days of receiving it. The response will be sent to the email address used to submit the complaint, unless the customer requests another durable medium.
Complaints may be submitted within the period provided by applicable law. Submitting a complaint does not affect any rights granted to the Consumer or Entrepreneur with Consumer Rights under mandatory provisions of law.
If the complaint is justified, the Organiser will provide an appropriate remedy in accordance with applicable law, which may include properly performing the service, reducing the price, refunding the relevant payment or offering another appropriate solution.
We strive to provide a pleasant and enjoyable experience for all event attendees, and these policies are in place to ensure fairness and the smooth operation of our ticketing system. If you have any questions or require further clarification, please do not hesitate to contact us at contact@turbolarp.com.
Thank you for your understanding and cooperation.
